![]() ![]() In the retail market, the Commission is taking the following actions: This confirmation is important to help ensure that competition can continue to grow as the mobile wireless service market evolves to 5G. The Commission confirms that its wholesale roaming policy applies to fifth-generation (5G) networks.It will also benefit competition because it will enable wireless competitors to offer a higher overall quality of service. This measure will benefit consumers by helping to prevent dropped calls and data sessions when consumers move from one network to another. The national wireless carriers are required to implement seamless roaming as part of their wholesale roaming service.This measure aims to bring new competitive choice to millions of Canadians, while also encouraging network expansion and sustainable competition over the longer term. The service will be mandated for a period of seven years. Terms and conditions for the service are to be filed for approval with the Commission, while rates are to be commercially negotiated between parties, with final offer arbitration by the Commission as a recourse if negotiations fail. The Commission mandates the provision of a wholesale facilities-based MVNO access service, which will enable eligible regional wireless carriers to use the networks of Bell Mobility, RCCI, TCI, and SaskTel, where these four exercise market power, to serve new areas while they build out their networks.In the wholesale market, the Commission is taking the following actions to address its findings of retail market power: In considering its regulatory approach, the Commission must take care not to disrupt the competition that is already occurring, but instead foster an environment where this competition can grow and be sustainable over the long term. However, given the extent of retail market power that exists throughout the country, the Commission considers it necessary to apply certain targeted regulatory measures to ensure that the needs of Canadians are met, having regard to the policy objectives of the Telecommunications Act and both the 20 Policy Directions. Regional wireless carriers are having an impact on the market in terms of disciplining, to a certain extent, dominant wireless carriers they have introduced innovative plans and features that have led to new offerings in the market such as unlimited data plans and plans that allow data to be carried over month to month, and have been successful in attracting customers, including customers switching from other wireless carriers. Retail prices, although higher than what would prevail in a fully competitive market, are clearly trending down across Canada, and there is evidence of rivalrous behaviour among wireless carriers. ![]() While these findings are concerning, there are also positive signs that competition is intensifying. Bell Mobility exercises market power in the provision of retail mobile wireless services in the Northwest Territories, Nunavut, and Yukon. In assessing the state of competition in the retail mobile wireless service market, the Commission finds that Bell Mobility, RCCI, and TCI (collectively, the national wireless carriers) together exercise market power in the provision of retail mobile wireless services in all provinces except Saskatchewan, where SaskTel exercises sole market power. ![]() The Commission’s determinations in this decision are the result of a public proceeding to review mobile wireless services, including a public hearing held in Gatineau, Quebec. In this proceeding, the Commission examined three main issues: (i) competition in the retail mobile wireless service market (ii) the current regulatory framework for wholesale mobile wireless services, with a focus on wholesale mobile virtual network operator (MVNO) access service and (iii) the future of mobile wireless services in Canada, with a focus on reducing barriers to infrastructure deployment. In this environment, it is important to ensure that the regulatory framework for mobile wireless services continues to be responsive to the needs of all Canadians. In recent years, demand for mobile wireless services has increased significantly as Canadians have integrated these services into many aspects of their everyday lives. Public record: 1011-NOC2019-0057 Review of mobile wireless services ![]()
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